Terms of Service

Effective September 29, 2026. Last updated September 29, 2026.

These Terms of Service ("Terms") govern your use of penlandllc.com, the Match Lineup application, and the other websites and online services operated by Penland LLC ("Penland," "we," "us," or "our"), a Virginia limited liability company. By using any of them, you agree to these Terms. If you do not agree, do not use the services.

Separate written agreements govern our professional engagements — leases, property management agreements, bookkeeping and consulting statements of work, and travel booking confirmations. Where such an agreement conflicts with these Terms, that agreement controls for the services it covers.

1. Who we are

Penland LLC operates several lines of business under registered trade names: Penland Properties, Penland Advisory, Match Lineup, and Alabaster Travel. Each is the same legal entity. A contract with any of them is a contract with Penland LLC.

2. Your account

• You must provide accurate information and keep it current.
• You are responsible for your password and for activity under your account.
• Notify us promptly at support@penlandllc.com if you believe your account has been compromised.
• You must be at least 18 to create an account. A parent or legal guardian must create and control the account for any participant under 18.
• We may suspend or terminate an account that violates these Terms.

3. Acceptable use

You agree not to:

• Use the services for any unlawful purpose or in violation of any applicable law, including telemarketing, consumer protection, and privacy laws.
• Upload a phone number or contact record you do not have permission to use, or use Match Lineup to send messages to anyone who has not consented to receive them.
• Send spam, marketing blasts, or harassing, threatening, or abusive content.
• Attempt to gain unauthorized access to the services, other accounts, or our systems.
• Scrape, reverse engineer, or resell the services without our written permission.
• Interfere with the operation of the services or circumvent any rate limit or security measure.

Coaches and program administrators are responsible for the roster data they enter and for ensuring each participant, or the participant's parent or guardian, has consented before notifications are enabled for that person.

4. Your content

You keep ownership of the content and data you submit. You grant Penland a limited, non-exclusive license to host, store, transmit, and display that content solely to operate and support the services for you. We do not use your content to train third-party models and we do not sell it.

5. Fees

Where a service carries a fee, the amount, billing period, and cancellation terms are disclosed before you are charged. Fees are non-refundable except where required by law or stated otherwise in a written agreement. We may change pricing on notice; changes apply to the next billing period, not retroactively.

6. Text messages

SMS text messaging is governed by our SMS Terms & Conditions, which are incorporated into these Terms.

7. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms.

8. Third-party services

The services may integrate with or link to services we do not control, including hosting, payment, messaging, and travel suppliers. We are not responsible for those services, and your use of them is governed by their own terms.

9. Availability

We aim to keep the services available but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the services, and will give reasonable advance notice of a material discontinuation where we can.

10. Disclaimer of warranties

Except where prohibited by law, the services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be error-free or that messages will always be delivered.

11. Limitation of liability

To the maximum extent permitted by law, Penland LLC and its members, officers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the services. Our total aggregate liability for any claim relating to the services is limited to the greater of (a) the amount you paid Penland for the service in the twelve months before the claim arose, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow these limitations, in which case they apply to the fullest extent permitted.

12. Indemnification

You agree to indemnify and hold harmless Penland LLC from claims, damages, and reasonable expenses arising out of your use of the services, your content, or your violation of these Terms or of any law — including any claim arising from messages sent to a person you enrolled without their consent.

13. Termination

You may stop using the services at any time and may ask us to close your account. We may suspend or terminate access for a violation of these Terms or where required by law. Sections 4, 10, 11, 12, and 14 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Virginia, and you consent to their jurisdiction. Nothing here prevents either party from seeking relief in small claims court.

15. Changes to these Terms

We may update these Terms. Material changes will be posted here with a new "Last updated" date and, where we have your contact information, communicated to you before they take effect. Continued use after that constitutes acceptance.

16. Contact